Rental agreement and policies
Last updated: March 24, 2026
By renting a vehicle from PhanganGo, you agree to return it in the same condition as received, excluding normal wear and tear. You must be at least 21 years old with a valid driving license held for minimum 1 year. The rental period begins at the time of vehicle pickup and ends at the agreed return time.
Full payment is required at the time of rental pickup. We accept cash (THB), major credit cards (Visa, MasterCard), and bank transfers. A refundable security deposit of 2,000 THB is required and will be returned upon safe return of the vehicle. Additional charges may apply for late returns.
Free cancellation up to 24 hours before rental start time. Cancellations within 24 hours will be charged 50% of the total rental fee. No-shows or cancellations at pickup time will be charged the full rental amount. Rescheduling is free if done 12 hours in advance.
The renter is fully liable for all damages to the vehicle during the rental period, except those covered by CDW insurance. Maximum liability is the vehicle's current market value. Traffic violations, parking tickets, and toll charges incurred during rental are the renter's responsibility. PhanganGo is not liable for personal injuries, lost items, or consequential damages.
By renting a vehicle, you agree to these terms and conditions.
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