Privacy Policy

How we collect, use, and protect your data

Last updated: April 4, 2026

1. Introduction

PhanganGo Services ("we", "us", "our") is committed to protecting your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and applicable international privacy standards including the EU General Data Protection Regulation ("GDPR") where applicable.

2. Data We Collect

We may collect the following personal data:

  • Contact information — name, email address, phone number, and messaging app IDs (LINE, WhatsApp) when you contact us for a booking
  • Booking details — vehicle preferences, rental dates, and pickup/drop-off locations
  • Usage data — pages visited, browser type, device information, and IP address collected via cookies
  • Location data — approximate location based on IP address for language preferences

3. How We Use Your Data

  • To process and manage your vehicle rental bookings
  • To communicate with you about your bookings and inquiries
  • To improve our website and services
  • To comply with legal obligations under Thai law

4. Legal Basis for Processing (PDPA)

Under the PDPA, we process your personal data based on:

  • Consent — when you accept cookies or submit your contact information
  • Contractual necessity — to fulfill your rental booking
  • Legitimate interest — to improve our services and website experience
  • Legal obligation — to comply with Thai regulations

5. Cookies

We use the following types of cookies:

  • Essential cookies — required for the website to function (language preference, cookie consent)
  • Analytics cookies — help us understand how visitors use our website

You can manage your cookie preferences through your browser settings or by using the cookie consent banner on our website.

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Insurance providers — when required for your rental coverage
  • Law enforcement — when legally required under Thai law
  • Service providers — who assist in operating our website (hosting, analytics)

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for 3 years in accordance with Thai tax regulations.

8. Your Rights Under PDPA

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (right to erasure)
  • Withdraw consent at any time
  • Request data portability
  • Object to data processing
  • Lodge a complaint with the Personal Data Protection Committee (PDPC)

9. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact us: